Refund Policy

Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

ADDITIONAL NON-RETURNABLE ITEMS:

Gift cards
Downloadable
software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

REFUNDS (IF APPLICABLE)

We are committed to your 100% satisfaction. Therefore, if you are not fully satisfied with your purchase simply send it back at no charge within 30 days after you receive it and we will give you a full refund. we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Keep in mind that the item has to be in perfect resell conditions, and import duties or any other collection fees are refunded as store credit only. Please be aware that deciding not to pay import duties is not eligible for a full refund.

To complete your exchange or refund, please contact us before taking any action. We also require a receipt or proof of purchase as well as the physical product. For any additional information please contact us at support@puppypip.co

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you were deemed eligible for a refund and you haven’t received a refund, please first check your bank account or contact your credit card company. It may take a few business days before your refund is officially posted. If your refund is not posted within 3-4 business days, next contact your bank. There is often some processing time before your refund is posted.

If you still haven’t received your refund, please contact us.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@puppypip.co

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $70, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.